We are currently partnered with a forward-thinking MSP who have big expansion and acquisition plans after acquiring a larger office and getting a large budget sing off to build out their IT support teams further.

They pride themselves on being a people led MSP, offering a great culture and working environment and above industry standard salaries. They are looking for a talented 2nd Line IT Support Engineer to join a dynamic team based in Bath.

This role presents an exciting opportunity to work on a thriving service desk, assisting users both remotely and on-site, while also contributing to various technical projects, including Cloud implementations and improvements.
  
Key Responsibilities:
  

• Troubleshoot and resolve technical issues related to software, hardware, and cloud platforms via ticketing system, email, phone, and on-site visits.
• Handle and escalate cases according to established processes.
• Provide proactive support and guidance to the 1st line team to enhance their skills and knowledge.
• Maintain up-to-date knowledge base documentation.
• Manage user account administration, including new user setups and leavers in Active Directory and other applications.
• Assist with the delivery of IT projects, taking ownership as required.
• Essential Requirements:

  
Minimum 5 years’ experience in IT support and help desk management.

• Experience managing and delivering cloud projects.
• Strong interpersonal and customer service skills.
• Excellent attention to detail and communication skills (written and verbal).
• Proactive problem-solving abilities with a can-do attitude.
• Outstanding organizational and time management skills, with the ability to multitask effectively.
• Experience with Active Directory (AD) and Azure AD.
• Proficiency in Microsoft Windows Server OS management and support.
• Experience as a point of escalation for 1st line colleagues.
• Knowledge of Azure, Office 365, Intune, and other MDM solutions.
• Familiarity with Microsoft Modern Workplace services (e.g., SharePoint, Teams, Flow).
• Proficient in Microsoft Operating systems 7 – 11.
• Strong understanding of modern IT platforms, enterprise IT systems, and networking technologies.
• Highly Desirable Skills:
• Experience with system migrations, recovery, and security.
• Proficiency in managing virtualized environments (e.g., Azure Virtual Desktop, Hyper-V, VMWare).
• Knowledge of major networking components (Switches, Routers, Load Balancers, Firewalls, Wi-Fi, TCP/IP, DNS, VLAN, etc.).

Qualifications:
  
Bachelor’s degree in computing or similar
Microsoft certification – highly desirable
Previous experience in an MSP is highly desirable
What We Offer:
  
Our client values their team’s hard work and expertise. They offer:
  

• Competitive salary up to £42,000 with potential bonuses based on performance.
• Supportive, stimulating, and nurturing work environment.
• 24 days holiday plus bank holidays.
• Generous pension scheme.
• Electric vehicle salary sacrifice scheme.
• Cycle to work salary sacrifice scheme.
• Cinema/cultural/gym membership benefits.
• Potential for hybrid working.
• Fun office environment with a great culture 
• Opportunities for career growth, including access to training and further qualifications.