Technical Support Administrator
Gloucester
£30,000

We’re looking for a Technical Support Administrator or Project Coordinator that’s coming from an engineering or manufacturing company in a similar role. You’ll be the point of contact for on-site Technicians to ensure requirements are addressed in a timely manner.

You’ll need to hit the ground running with:

• Administration of urgent Post Shipment requirements as identified by on-site technicians.
• Administration of Post Inspection parts/modifications and shipment to customer site.
• Preparation of Service Packs for Technician visits.
• Other Technician related admin tasks as agreed with Service Manager.

Longer term responsibilities will include:

• Assist with planning of Technician activities and resource allocations.
• Organisation of New Product Release training.
• Follow up technician visit reports.
• Action list creation and follow through to completion.
• Co-ordinate inspections.
• Co-ordinate machine dispatch and attend weekly dispatch meetings.
• Ensure machine master file documents are complete.
• Update tool kit issue register.
• Update/maintain relevance of test packs.
• Continuously improve technician processes and procedures.
• Update operations project folder.